8 Tips for Excellent Hospitality Customer Service

1. SMILE

“A smile alone doesn’t guarantee excellent customer service, but excellent customer service almost always starts with a smile.”

Whether you are the customers first impression, or trying to stand out in front of a client,  wearing a smile is at the top of the priorities list to get you on your way to providing an exceptional standard of customer service – and one of the easiest parts to get right!

2. SUPPORT YOUR TEAM

Delivering great customer service comes down to having a hard working and cooperative team around you. Even if you are not working with someone else directly, having the support of well-functioning team around you can help to ensure fantastic customer service.

3. HAVE THE PERFECT PRESENTATION

You’ve got to look the part! What you say & do is just as important as how you present yourself. If your presentation is on-point, then your standard of customer service will follow suit. Check out our guide on Immaculate Presentation!

4. LISTEN TO THE CUSTOMER’S NEEDS

If you’re truly want to provide the best standard of customer service, let your customer talk and show them that you are listening and understanding their needs. Make sure you update them on how long they’ll need to wait and in the meantime, check if there is anything else you can do for them.

5. ALWAYS BE HELPFUL

Whether for the client or customer, offering your assistance is bound to get you noticed. Does the customer need a refill on their champagne, or does the manager look like they’re struggling with a busy event? Simply asking “How can I help you?” can make all the difference.

6. SHOW SOME INITIATIVE

As important as it is to follow instructions, anticipating the customers needs is a vital part of customer service. Whether the customer needs a canape, is waiting for a top up.. Or even trying to find the toilet! Special attention from you will make them feel at ease.

7. DEAL WITH ANY COMPLAINTS

No one likes hearing complaints, and many of us will want to run away from the problem it if scares us. If you give a complaint your attention and understanding you can show the customer that their feelings are important to you. Of course, always let your manager know if you need help 🙂

8. ALWAYS GO THE EXTRA MILE

Whatever the extra step may be, if you want to provide great customer service, take it. Even if the customer does not directly ask for it,  people notice when you make an extra effort and will tell other people. That good word of mouth will get back to your manager and ultimately get you great feedback!

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